Every caller is told, in the first sentence

The disclosure comes first

Della’s opening line is always the same:

That ordering is deliberate. It is not a line buried at the end of a greeting, and it is not in the small print of a website the caller will never read.

Why it matters where you live

Most US states allow a call to be recorded if one party to it agrees. About a dozen require everyone on the call to agree:

• California, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania and Washington — plus Connecticut, whose rules differ between criminal and civil matters

Della is built for the stricter standard everywhere, rather than switching behaviour by state. Every caller hears the disclosure before they speak, in all fifty states, which is what all-party consent asks for.

Your parent agrees out loud, once

During setup Della calls your parent from her own number and introduces herself. In that call your parent is asked, and agrees verbally, to Della answering and recording. We keep the timestamp and the short audio clip of that agreement — it is the record that the person being protected actually said yes.

It is a real gate, not a formality: setup will not complete until that call has happened. And as the person paying, you separately confirm you have the authority to configure that line, which we log with the time and the address it came from.

Calls Della puts through

When Della connects an approved caller to your parent, the caller has already heard the disclosure and your parent has already agreed. If either of those isn’t true for a given call, recording stops at the moment of connection rather than continuing quietly.

Calls Della connects show her number, never a borrowed one. Displaying a caller ID we don’t own would be unlawful, and we treat that as absolute — including in the cases where spoofing would arguably be helpful.

How long recordings are kept

Ninety days by default. You can set it to thirty or to a year in your account, and you can delete any individual recording at once.

• Audio is encrypted where it is stored, and the links your dashboard uses to play it expire within fifteen minutes.
• If you cancel, everything is hard-deleted within thirty days — the recordings and the transcripts, not just the row in a table.
• Your family’s code word is encrypted separately. It is never written to a log, never included in analytics, and never sent to a language model. Della checks answers against it without ever handling it in the clear.

What we don’t do with the audio

• We don’t sell it, and we don’t share it with anyone outside the vendors that make the call work — described in the privacy policy.
• We don’t use it to build a voice profile of your parent or of anyone who calls her.
• We don’t treat it as medical information, and Della makes no medical or financial judgements. She screens callers; that is the whole job.

Texts we send you

Alerts about your parent’s calls are transactional messages you asked for at signup, not marketing. Reply STOP to any of them to switch texts off — you’ll keep the weekly email unless you turn that off too. Della never makes outbound marketing calls, to you or to your parent.